// 01· Triage
A real human reads it.
Usually a founder, sometimes a lead engineer. We reply with first-pass questions, push-back if useful, or a referral if we're the wrong fit.
→Within ~4h
We read every message ourselves — not a sales team, not a router. Tell us what you're trying to build, and we'll either pick it up or tell you who should.
No black hole. No 12-step funnel. Just the four things we actually do between your email and a shipped first sprint.
For specific questions, write to a specific human. Replies sit in their personal inbox — not a shared queue.
We staff every project across at least two zones so handoffs feel like progress, not delay. Pick a row to see who's awake right now.
Four hubs, twelve people. Every project gets at least one engineer who overlaps your working hours — written updates fill the rest of the day.
We turn down ~30% of inbound. Usually it's a timing or scope mismatch, sometimes a craft one. Here's where we send the work we can't take.
We don't do brochure work. For high-craft sites, agencies that ship beautifully:
If you need 8 contractors next month, we're not it. Two networks we trust for senior talent on demand:
Below our sprint floor we'd burn the budget on calendar overhead. Solo senior folks who do this beautifully: